> For the complete documentation index, see [llms.txt](https://docs.signcod.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.signcod.com/sign/english/games/fortnite/temp-spoofer/troubleshooting/issue-01.md).

# Issue 01

Open TPM management and review preparation options.

<mark style="color:$primary;">**SIGN · GUIDE**</mark>

## Review TPM <a href="#steps" id="steps"></a>

{% stepper %}
{% step %}

### Open TPM Management

Press `Windows + R`, enter `tpm.msc`, and press `Enter`.
{% endstep %}

{% step %}

### Prepare TPM if available

<div align="left" data-full-width="false"><figure><img src="https://content.gitbook.com/content/xZuDAScHwskuWmm8MVea/blobs/hVKIEYLjkpESJUlWut9K/QhCBw0x.png" alt="TPM Management window"><figcaption><p>TPM Management window</p></figcaption></figure></div>

Select **Prepare TPM** if it is available and check for the ready status. Option availability depends on Windows and the device.
{% endstep %}
{% endstepper %}

## If Prepare TPM is unavailable <a href="#clear" id="clear"></a>

{% hint style="warning" %}
This guide lists **Clear TPM** as a fallback. Clearing TPM removes stored keys and can affect encrypted data or sign-in. Before considering it, make sure you have recovery methods and backups for data protected by TPM, including any BitLocker recovery key. Contact support if you are unsure.
{% endhint %}

If you continue, select **Clear TPM**, confirm the restart, then return to TPM Management after reboot and review its ready status. Modern Windows normally prepares TPM automatically after clearing. Do not perform other changes from this guide.

<a href="https://learn.microsoft.com/en-gb/windows/security/hardware-security/tpm/initialize-and-configure-ownership-of-the-tpm" class="button secondary" data-icon="book-open">Microsoft TPM guidance</a>

## Need a hand? <a href="#support" id="support"></a>

<mark style="color:$secondary;">**SIGN SUPPORT**</mark>

The Sign team is here to help. Open a Discord ticket and include the page name, the step you reached, and a screenshot of the issue so we can help you more clearly.

<a href="https://discord.gg/siin" class="button primary" data-icon="discord">Get help on Discord</a> <a href="https://www.signcod.com/ar" class="button secondary" data-icon="globe">Visit Sign Website</a>


---

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